Crisis Text Line – www.crisistextline.org

Your best friend. Your dad. That lady down the street. That quiet kid in school. That loud kid in school. That dude in accounting. Your cousin in Alaska. That hipster in the flannel in Brooklyn. That rando who might lurk online. Crisis Text Line is for everyone.

Crisis Text Line is free, 24/7 support for those in crisis. Text 741741 from anywhere in the USA to text with a trained Crisis Counselor.

Ohio is making it easier for individuals who are experiencing a stressful situation to find immediate help, 24/7 with the launch of a free, confidential, statewide Crisis Text Line. Starting today, any Ohio resident who needs help coping with a crisis can now text the keyword “4hope” to 741741 to be connected to a crisis counselor. Trained crisis counselors are on stand-by to provide a personal response and information on a range of issues, including: suicidal thoughts, bullying, depression, self-harm, and more. The specialist helps the user stay safe and healthy with effective, secure support. The keyword “4hope” was developed by the Stark County Mental Health and Addiction Recovery (StarkMHAR) board, which piloted a crisis text line for youth and young adults as part of the Strong Families, Safe Communities funding initiative supported by OhioMHAS and the Ohio Department of Developmental Disabilities.

Our Principles

  1. We fight for the texter. Our first priority is helping people move from a hot moment to a cool calm, guiding you to create a plan to stay safe and healthy. YOU = our priority.
  2. We believe data science and technology make us faster and more accurate. See our Founder’s TED talk for more scoop on how we’re using this stuff. While we love data science and technology, we don’t think robots make great Crisis Counselors. Instead, we use this stuff to make us faster and more accurate–but every text is viewed by a human.
  3. We believe in open collaboration. We share our learnings in newsletters, at conferences and on social media. And, we’ve opened our data to help fuel other people’s work.

OUR APPROACH

Q: IS CRISIS TEXT LINE COUNSELING?

A: No, our specialists do not counsel, but rather practice active listening to help texters move from a hot moment to a cool calm.

Q: WHAT IS ACTIVE LISTENING?

A: Active listening is when someone communicates in a way that is empathetic, understanding, and respectful. It includes focus on the texter and thoughtful answers.

Q: WHAT’S THE DIFFERENCE BETWEEN CRISIS TEXT LINE AND THERAPY?

A: Crisis Text Line is not a replacement for therapy. Therapy includes a diagnosis made by a doctor, a treatment plan of action, and a patient/therapist relationship. Crisis Text Line helps people in moments of crisis. Our crisis counselors practice active listening to help our texters find calm and create an action plan for themselves to continue to feel better. Crisis Text Line’s crisis counselors are not therapists.

Q: WHO STARTED CRISIS TEXT LINE?

A: We were founded by our CEO, Nancy Lublin. After seeing a need for the service we provide, Nancy hired a team to build what is our current platform. The original team included a data scientist and an engineer. Hear our story here.